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support and review

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During this Front Counter YouTools review, Brian asked this question: What Front Counter Processes have you changed under these current market COVID 19 conditions?

You must hear this for the sharing items. At time marker 37:00, the group shifted to creating a “We are open” phone call script. See the file below for the finished product, written by Nikki Gilster. THANKS Nikki for a great job!

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