Many callback examples talked about! There is nothing like a phone call with your voice. Text and email work, but a phone call is still the best. There is nothing like hearing, “I am glad you called…”
Also:
Exploring Script Writing
Don’t win it
Write a script and role play it several times before you make the call
Here’s a handy worksheet for your auto repair service advisors. This covers many questions and objections your customers may have. Meet with your team to address these questions and fill in the blanks for later usage.
