Management Process


SOP Formation and Review

WOIT Discussion and Notes Formation and Review

Train The Trainer Series “220”

Dissecting Incoming Phone Calls SOP 0220 – to develop a process for dissecting incoming phone calls, determining what we want said, and then making sure we are executing the scripts as you designated, creating a scoring checklist.


Powerpoint PDF

Clear Counter Communications, Part 4

Clear Counter Communications, Part 4

Fourth and final installment of our Clear Counter Communications series, discussing Full System Isolation and PMI. Timestamps:

  1. PMI sheet review / disclaimer (00:28-1:51)
  2. System Isolate Script Writing and Presentations (1:51-38:47)
  3. PMI Script Writing w/ Checklist (38:47-54:55)
  4. PMI Presentations (55:09-1:12:30)
  5. Q&A – Mass Texts vs Mailers vs Emails vs Callbacks  (1:13:11-1:17:51)
  6. Final Thoughts and Takeways from Host and Attendees (1:17:51-1:35:20)
  7. Price comments from customers / Counterfeit Spark Plugs video (1:35:20-1:46:47)


Clear Counter Communications Booklet – December 2020

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