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SOP Formation and Review
WOIT Discussion and Notes Formation and Review
Train The Trainer Series “220”
Dissecting Incoming Phone Calls SOP 0220 – to develop a process for dissecting incoming phone calls, determining what we want said, and then making sure we are executing the scripts as you designated, creating a scoring checklist.
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Powerpoint PDF
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Page 1 – Sharing TimePage 2 – Four Reasons and Eight RulesPage 3 – The Tie Down – Capturing the CarPage 4 – Incoming Call Anytime ScriptPage 5 – Incoming Call Quick Close ScriptPage 6 – Incoming Call Oil Change ScriptPage 7 – Presenting Power – Word AnalogiesPage 8 – StatementPage 9 – Voice and Gesture EnhancementsPage 10 – Exploring ECMPage 11 – Full System Isolate ScriptPage 12 – Additional Concerns Presentation Script page 1Page 13 – Additional Concerns Presentation Script page 2Page 14 – Final Thoughts
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“All About Phones” Booklet PDF
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Page 1 – Sharing TimePage 2 – Four Reasons and Eight RulesPage 3 – The Tie Down – Capturing the CarPage 4 – Incoming Call Anytime ScriptPage 5 – Incoming Call Quick Close ScriptPage 6 – Incoming Call Oil Change ScriptPage 7 – Presenting Power – Word AnalogiesPage 8 – StatementPage 9 – Voice and Gesture EnhancementsPage 10 – Exploring ECMPage 11 – Full System Isolate ScriptPage 12 – Additional Concerns Presentation Script page 1Page 13 – Additional Concerns Presentation Script page 2Page 14 – Final Thoughts
Downloads
“All About Phones” Booklet PDF
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Clear Counter Communications, Part 4
Fourth and final installment of our Clear Counter Communications series, discussing Full System Isolation and PMI. Timestamps:
PMI sheet review / disclaimer (00:28-1:51)
System Isolate Script Writing and Presentations (1:51-38:47)
PMI Script Writing w/ Checklist (38:47-54:55)
PMI Presentations (55:09-1:12:30)
Q&A – Mass Texts vs Mailers vs Emails vs Callbacks (1:13:11-1:17:51)
Final Thoughts and Takeways from Host and Attendees (1:17:51-1:35:20)
Price comments from customers / Counterfeit Spark Plugs video (1:35:20-1:46:47)
Downloads
Clear Counter Communications Booklet – December 2020
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"Go for No" Interview with Andrea Waltz
