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Management Process

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SOP Formation and Review

WOIT Discussion and Notes Formation and Review

Train The Trainer Series “220”

Dissecting Incoming Phone Calls SOP 0220 – to develop a process for dissecting incoming phone calls, determining what we want said, and then making sure we are executing the scripts as you designated, creating a scoring checklist.

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Powerpoint PDF

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  • Page 1 – Sharing Time
  • Page 2 – Four Reasons and Eight Rules
  • Page 3 – The Tie Down – Capturing the Car
  • Page 4 – Incoming Call Anytime Script
  • Page 5 – Incoming Call Quick Close Script
  • Page 6 – Incoming Call Oil Change Script
  • Page 7 – Presenting Power – Word Analogies
  • Page 8 – Statement
  • Page 9 – Voice and Gesture Enhancements
  • Page 10 – Exploring ECM
  • Page 11 – Full System Isolate Script
  • Page 12 – Additional Concerns Presentation Script page 1
  • Page 13 – Additional Concerns Presentation Script page 2
  • Page 14 – Final Thoughts
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  • Page 1 – Sharing Time
  • Page 2 – Four Reasons and Eight Rules
  • Page 3 – The Tie Down – Capturing the Car
  • Page 4 – Incoming Call Anytime Script
  • Page 5 – Incoming Call Quick Close Script
  • Page 6 – Incoming Call Oil Change Script
  • Page 7 – Presenting Power – Word Analogies
  • Page 8 – Statement
  • Page 9 – Voice and Gesture Enhancements
  • Page 10 – Exploring ECM
  • Page 11 – Full System Isolate Script
  • Page 12 – Additional Concerns Presentation Script page 1
  • Page 13 – Additional Concerns Presentation Script page 2
  • Page 14 – Final Thoughts
Clear Counter Communications, Part 4
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Clear Counter Communications, Part 4

Fourth and final installment of our Clear Counter Communications series, discussing Full System Isolation and PMI. Timestamps:

  1. PMI sheet review / disclaimer (00:28-1:51)
  2. System Isolate Script Writing and Presentations (1:51-38:47)
  3. PMI Script Writing w/ Checklist (38:47-54:55)
  4. PMI Presentations (55:09-1:12:30)
  5. Q&A – Mass Texts vs Mailers vs Emails vs Callbacks  (1:13:11-1:17:51)
  6. Final Thoughts and Takeways from Host and Attendees (1:17:51-1:35:20)
  7. Price comments from customers / Counterfeit Spark Plugs video (1:35:20-1:46:47)

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Clear Counter Communications Booklet – December 2020

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