SOP Formation and Review
WOIT Discussion and Notes Formation and Review
SOP #537 – Huddles
What happens without Huddles?
- Without hourly huddles
- Processes breakdown
- Causing loss of revenue, profits and customer service
- More chaos than needed
- Broken promises
- Customers calling us more often
- Lack of professionalism
- Price become a LARGER Issue
Downloads
Powerpoint PDF
Learn this and your car count will GO UP and revenue will GO UP!
Three Types of incoming phone calls:
- Oil Change
- Price Shopper
- Inquiry about services you provide
Other items:
- Hair Cut Story
- A true story about a $43,500 ticket
- Ask, verify and then share location
- TIE DOWN
- “I do know the answer…”
Downloads
Front Counter Workshop Booklet – May 2020
