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revenue

Daily Operations Process

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SOP Formation and Review

WOIT Discussion and Notes Formation and Review

SOP #537 – Huddles

What happens without Huddles?

  • Without hourly huddles
  • Processes breakdown
  • Causing loss of revenue, profits and customer service
  • More chaos than needed
  • Broken promises
  • Customers calling us more often
  • Lack of professionalism
  • Price become a LARGER Issue

Downloads

Powerpoint PDF

 

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Learn this and your car count will GO UP and revenue will GO UP!

Three Types of incoming phone calls:

  1. Oil Change
  2. Price Shopper
  3. Inquiry about services you provide

Other items:

  • Hair Cut Story
  • A true story about a $43,500 ticket
  • Ask, verify and then share location
  • TIE DOWN
  • “I do know the answer…”

 

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