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processes

video
SOP Formation and Review

WOIT Discussion and Notes Formation and Review

Management Process – Comprehensive Shop Assessment Tool, Part 2 of 3

Watch Part 1

SOP #0219 Comprehensive Shop Assessment Tool

Are you Managing People or Processes? Stop managing People – start managing Processes!

Today’s Agenda Topic

  • Comprehensive Shop Assessment Tool Part 2 of 3
  • 23 Sections
  • Spreadsheet Tool

Downloads

Powerpoint PDF

video

SOP Formation and Review

WOIT Discussion and Notes Formation and Review

SOP #0219 Comprehensive Shop Assessment Tool

Are you Managing People or Processes? Stop managing People – start managing Processes!

Today’s Agenda Topic

  • Comprehensive Shop Assessment Tool Part 1 of 3
  • 23 Sections
  • Spreadsheet Tool

Downloads

Powerpoint PDF

Leadership Process

video
SOP Formation and Review

WOIT Discussion and Notes Formation and Review

“Communication” – Monty Moran Chapter 14 #118-6

  • To create systems and processes
  • To execute and ensure great Communications is being executed by all staff members
  • Don’t try to be liked – Do what is right!

Downloads

Powerpoint PDF

Daily Operations Process

video
SOP Formation and Review

WOIT Discussion and Notes Formation and Review

SOP #537 – Huddles

What happens without Huddles?

  • Without hourly huddles
  • Processes breakdown
  • Causing loss of revenue, profits and customer service
  • More chaos than needed
  • Broken promises
  • Customers calling us more often
  • Lack of professionalism
  • Price become a LARGER Issue

Downloads

Powerpoint PDF

 

What Are YOUTOOLS?

Auto Repair Shop owners getting hyped about Automotive Processes and Systems

Photo from the June 2021 Automotive Training Conference

Do you agree with these FOUR statements about Automotive Processes and Systems?

  1. Automotive Processes and Systems run your business, whether they are written or unwritten.
    __Yes__No
  2. Your People run the Processes and Systems.
    __Yes __No
  3. Making your business process and systems dependent, rather than people dependent, is the major objective of the Manager
    __Yes __No
  4. Your Daily Operations Silver Bullets do not exist.
    __Yes __No

At You Net Results we utilize what we like to call “YOUTOOLS.” They are a set of automotive business tools that can help you manage your business better as you grow it.

Online and In-Person Training

Throughout COVID, we have been meeting together online. We review processes and systems that help businesses operate smoothly and thrive. We have all gone through many changes during the pandemic. Online learning has helped our businesses pivot and grow during these challenging times.

In June 2021, our 360 Full Circle Group met in Atlanta, GA, in order to share our auto repair businesses’ methods. Look at all of those smiling faces in the photo above after we saw each other in person, shared hugs, and broke bread together. What a great event!

We see such great success among the auto repair shops we coach at You Net Results! Because of that, we are, of course, continuing our online and in-person educational programs.

Now, let’s look at the answers to the questions asked above about automotive processes.

Yes, processes and systems help run your business. However, they are clearer and easier to reproduce when you write down those Standard Operating Procedures down. Congratulations if you have all of your processes documented. However, you are in trouble if they are stuck on a shelf in a three-ring binder collecting dust. They need to be living, breathing, updated SOPs in order to work effectively.

Yes, your people run the processes and systems. But the question remains, are they doing it correctly? If you’re not sure, take a look at what your customers say about your business — both good and bad. Can you identify what must be improved? Can you determine if anyone within your team is sabotaging your systems and processes? If yes, then we can help you determine how to regain control.

Yes, the Manager’s main objective is to make your business process and systems dependent, instead of people dependent. If you focus on the systems and processes, then your business is more scalable. Imagine if McDonald’s could only run if one specific person were present. Would the restaurant be able to stay open as long as needed if it was entirely people-dependent? We think not. Because of well-documented systems and processes, McDonald’s has evolved into a multi-billion dollar, worldwide operation.

Yes, your Daily Operations Silver Bullets do not exist. You simply cannot write down your daily operations once expecting them to hold for a decade. Things change. Systems change, software changes, people change. It is crucial to treat your Standard Operating Procedures as living, breathing entities. “Silver Bullets” imply “one and done”, or “set it and forget it”. If you want your business to be successful, then that’s just not the case.

Take the YOUTOOLS Automotive Processes Journey with Brian Gillis

At You Net Results, we host coaching groups just for auto repair shop owners. Together, we can all reach our own turnaround points. You will move from a business owner to a confident business leader. Then, and only then, you can eliminate everything that is holding you back.

Are you ready? Let’s do this!

Don’t keep hiding in the weeds! Let’s Maximize our Daily Operations.

To find out more, contact us for a complimentary consultation. Brian Gillis will discuss your business strategies, and then find ways to improve both your annual revenue and company culture.

In this clip from our Leadership Process Webinar, Brian Gillis explains silent thieves in the form of poor systems and processes. These thieves can cause our automotive repair shops to literally bleed money! Listen up to learn what areas of your shop that these burglars could be lurking in. Then, join us for future sessions to see how we can identify them and kick them out the door, for good!

Where could they be hiding in your automotive repair shops

Silent thieves in your auto repair shop may not be as obvious as a technician stealing tools!

Silent thieves in your auto repair shop may not be as obvious as a technician stealing tools!

Every shop is unique, but, generally speaking, we all have weak points in certain areas. These poor systems and processes may include:

  • Leadership
  • Management
  • Front Counter
  • How-to Manual
  • People and Staffing
  • Daily Operations
  • Financial

Luckily, You Net Results offers weekly rotational meetings you can join, in order to focus on these specific areas. Through group calls, as well as written systems and processes you can customize for your auto repair business, we can work together to stop silent thieves dead in their tracks.

Finally, Brian lists six steps to get started. Put these steps into place in order to build your own Leadership Process. Real change in business can only be made from the top down. Are you both ready and willing to do what it takes to implement change? Put these six steps into practice today, and get on the road to improvement:

  1. Thinking
  2. Words
  3. Action
  4. Habits
  5. Perseverance
  6. Attainment

Learn More About Eliminating These Silent Thieves – Get Your FREE Strategy Session

You know that you need to kick these silent thieves out of your shop, but you’re not sure where to begin. Why not schedule a FREE business strategy session with Brian, so you can discuss your needs? You’ve got nothing to lose, so sign up today!

 

Management Process Webinar

Management Process

Management Process

What are you managing? Where do you spend most of your time?

  • People? Process / Systems? Financial?
  • Fires? Customers? Car Count? Incoming Calls?
  • Technician Production? Oil Changes? Isolates?
  • PMI? Board? PAHR? PARP? Promises?

Mastery Management Module

  • GN-0020 Systems Evaluation Review
  • GN-0030 Systems Innovation Review
  • Top 10 Discussion

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