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Leadership Process

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E-Myth Mastery Resource 124 Series

E-Myth Overview

  • Leadership
  • Money
  • Management
  • People

Let’s Define Leadership / Money / Management / People

  • 4 Step Learning Process
  • Mastering Your Results
  • Mastery Spreadsheet – Many Tabs

You’ve heard about it. You’ve wondered about it. You’ve wanted to Learn It. You’ve wanted to Use It. You’ve wanted to Teach It.

Now is your opportunity to get started.

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SOP Formation and Review

WOIT Discussion and Notes Formation and Review

SOP #0219 Comprehensive Shop Assessment Tool

Are you Managing People or Processes? Stop managing People – start managing Processes!

Today’s Agenda Topic

  • Comprehensive Shop Assessment Tool Part 1 of 3
  • 23 Sections
  • Spreadsheet Tool

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Leadership Process

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SOP Formation and Review

WOIT Discussion and Notes Formation and Review

Empowerment “The Holy Grail of Leadership”

Five Steps (chapter 11 page 209)

  1. Connect with your people (page 210)
  2. Inspire them with a vision (page 211)
  3. Instill confidence in your people (page 212)
  4. Teach them to make each other better (page 213)
  5. Share what’s going on (page 214) SOP #0118-4

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People Process feat. Norm Bobay

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SOP Formation and Review

WOIT Discussion and Notes Formation and Review

SOP #0605 and SOP #0609

WHAT IS P.A.H.R.?

PAHR (we call it the Boston pronunciation of “PAR”) is a simple 4-step process that we developed to help organizations improve their hiring processes and increase their hiring and retention success. In 2013, we decided to create a process that captures much of what our company offers and give our clients some choices they can make to fit their differing needs. Throughout the process, you will find options for you to use in your organization.It is not meant to be all inclusive, but rather a starting point for you to create an effective plan.

SOP #605 – PAHR (Prepare – Attract – Hire – Retain)
SOP #609 – PAHR Process Word Doc

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People Process

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SOP Formation and Review

  • WOIT Discussion and Notes Formation and Review
  • SOP 615-2 Formation and Review
  • Introduction and Customer Benefits

The Extreme Importance of:

  • Documenting Your Customer Benefits
  • Creating a Wall-Board for them
  • Utilizing them as you talk with customers

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Your people are the lifeblood of your auto repair shop. They're not stupid!If you are looking to expand your team and grow your business, you must put your systems and processes in place, so new hires can learn them. Otherwise, you’re in for a surprise with people winning stupid prizes by playing stupid people games.

What?! Yes, that’s right. Let me explain.

How many times have you hired someone who you thought was a promising candidate? Someone who interviewed well, passed your criteria, and looked like a winner on paper. Then, you hired that individual and found later that they were poor performers. Or worse, you thought they were just plain stupid.

Do you really think they were stupid? Seriously, after all that vetting, do you think you hired someone dumb? I would argue that you didn’t hire a foolish person. Instead, you had non-existent or poorly defined systems and procedures in place — if there was any documentation at all — and that “stupid” person was thrown into the fire with no procedural support system. 

After all, we don’t hire dumb folks. Instead, we have lacking systems and processes that make them look stupid and force them to underperform. 

In short, it’s not their fault. It’s ours. We failed them because no one is inherently stupid. But too many business owners don’t recognize this, and they continue pretending. They’re winning stupid prizes by playing stupid people games. Here’s what I’m talking about:

Nicole Mason on Unsplash

Stupid people…or stupid business practices?

I was talking with a shop owner recently. During the course of our conversation, he told me everyone he hired was stupid, and they never did what he told them to do. I asked him who hired them? There was silence on the phone. Was it the owner or the people? What prize do you think he won?

Quite frankly, it’s a stupid way to run a business.

Let’s rid ourselves of this “stupid” label and take a different approach.

If you were to build a house and laid the foundation before meeting with the architect, you have on your hands a failed and expensive home-building process. Your systems and processes dictate your success, and we have seen too many small business owners jump into action without having a solid plan called systems and processes in place. That is why Standard Operating Procedures or SOPs are critical to the success of any business.

McDonald’s and other major fast-food chains have learned how to streamline SOPs in such a way that the average 16-year-old high school student can train in one or two days and become highly productive within their first week of employment. 

So here’s the question: What is preventing you from hiring intelligent and talented people who prove to you over time that they are worthy? What’s stopping your new hires from reaching success is your lack of Standard Operating Procedures guiding them steadily toward that success.

Let us help you solve your systems problems!

If you are genuinely searching for a streamlined system that will help your employees win, your business grow, and will lower your stress level, and you need to adapt well-thought-out systems and processes. When you work with You Net Results, we will take you through proven systems and techniques that will help your business grow. Our strategies help shop owners reach their next million dollars in revenue and help their company culture thrive as well.

Who do you know that could benefit from well-documented, seamless systems and processes? If you know anyone who could benefit, including yourself, please schedule a consultation with You Net Results. After all, great intentions don’t pay the bills. If you are willing to invest in yourself and your team, you are on the right track in avoiding stupid people games that waste your time and money.

At You Net Results, we dedicate many training hours to business systems. Our classes and coaching sessions address how to reduce mistakes and prevent lost details. To find out more, contact us for a complimentary consultation. Brian Gillis will discuss your business strategies and find ways to improve your annual revenue and company culture.

People Process Webinar

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SOP Formation and Review

  • Staff Performance Forms and Docs #0610
  • Knowing how to use these Staff Performance Forms and Docs for a SMS or SBS
  • Learn to dot you I’s and Cross your T’s
  • Helping make your staff performance a continues process
  • A process that can be trained for your managers to do

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WildCARD Process Webinar

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YOUTOOLS Agenda for 6.9.20:

  • Round Table BOD (Board of Directors)
  • People challenges
  • People issues
  • People retention
  • People mentoring
  • People coaching
  • People pay plans
  • People recruiting
  • People hiring
  • People ready
  • People scenarios
  • People concerns
  • People finding

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Rock Star Marketing is a digital marketing agency based in Monterey, CA. We provide marketing services to small-and medium-sized businesses nationwide, but we specialize in the auto repair industry. When you’re too busy running your own business to work on various marketing projects, we are your go-to group. When your goal is to attract your ideal customers — your tribe — to your business, use the talented team at Rock Star Marketing.
Websites:
http://www.jenniferfilzen.com …. Book she wrote > What Dancing Taught Me About Running A Successful Business
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