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people

People In Overdrive

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Today’s discussion focuses on hiring and recruiting.

  • Top characteristics seek in advisors and technicians
  • Top characteristics we want to avoid in advisors and technicians

People in Overdrive

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  • Dissecting Chapter 6 of Excellence Wins by Horst Schulze – “more than a pair of hands”.
  • Sharing of great hiring practices.

People In Overdrive

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Burning questions about staff:

  • How do you know when it’s time to dismiss and employee?
  • What would you do if you caught a key player stealing?

People in Overdrive

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Shop owners share pay plans for the front of the house as well as back of the house. How are associates being incentivized to produce?

People in Overdrive

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We discussed the Hexagon and the 6 triangles that make up the Hexagon, specifically focused on the People Process today.  We formed the top three gears that will drive that process forward.  We also spent some time specifically discussing recruiting technicians.
  1. Recruiting and Retention
  2. Ongoing meeting (STS, SMS, SBS, SPS) along with ongoing skills training.
  3. Incentives and Pay Plans.

Gary Gunn polls our YNR group on Repair Shop Staff Roles. What should we expect from our people? How do we make that clear, and what must we do to help them meet our expectations?

Repair Shop Staff Roles - auto repair mechanicsDefining People – Repair Shop Staff Roles

This clip from our Leadership Process opens up with Gary requesting class members to define “people”. Broad? Maybe. Simple? Definitely not.

Pam believes all people are created by God for specific purposes. She also believes it is impossible to actually “manage people”. Fred adds that people are just “impossible” altogether! A good manager’s role is to identify each staff member’s strengths and weaknesses and help them fit in, if possible. Managers manage the systems, and the systems manage the people. Are you an owner or manager who hates dealing with customers? Then you don’t need to take on the repair shop staff roles of Service Writer or Service Advisor! A good manager can also recognize what their own best role is. Maybe it’s in the back helping train technicians.

Different Viewpoints on Auto Repair Shop Staff Roles

Joe made the point that two people can observe the same object or concept and see completely different things. Mike points out that this is because those two people have different worldviews and agendas. Every repair shop hire may bring their own baggage in. Likewise, an astute leader can recognize said baggage.

Gary reminds us that we as auto repair shop owners and managers are all people ourselves! Like it or not, we are all in the people business. Whether you work with customers at the front counter or technicians in the back of the house, it’s up to you to recognize your systems and how to help staff run them.

Learn More – Get Your FREE Strategy Session

Does your auto repair shop lack direction? Perhaps your business plan has stalled out, so you need an experienced automotive industry coach to help you. Then why not schedule a FREE business strategy session with Brian? You’ve got nothing to lose, so sign up today!

Leadership Process

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E-Myth Mastery Resource 124 Series

E-Myth Overview

  • Leadership
  • Money
  • Management
  • People

Let’s Define Leadership / Money / Management / People

  • 4 Step Learning Process
  • Mastering Your Results
  • Mastery Spreadsheet – Many Tabs

You’ve heard about it. You’ve wondered about it. You’ve wanted to Learn It. You’ve wanted to Use It. You’ve wanted to Teach It.

Now is your opportunity to get started.

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SOP Formation and Review

WOIT Discussion and Notes Formation and Review

SOP #0219 Comprehensive Shop Assessment Tool

Are you Managing People or Processes? Stop managing People – start managing Processes!

Today’s Agenda Topic

  • Comprehensive Shop Assessment Tool Part 1 of 3
  • 23 Sections
  • Spreadsheet Tool

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Powerpoint PDF

Leadership Process

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SOP Formation and Review

WOIT Discussion and Notes Formation and Review

Empowerment “The Holy Grail of Leadership”

Five Steps (chapter 11 page 209)

  1. Connect with your people (page 210)
  2. Inspire them with a vision (page 211)
  3. Instill confidence in your people (page 212)
  4. Teach them to make each other better (page 213)
  5. Share what’s going on (page 214) SOP #0118-4

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People Process feat. Norm Bobay

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SOP Formation and Review

WOIT Discussion and Notes Formation and Review

SOP #0605 and SOP #0609

WHAT IS P.A.H.R.?

PAHR (we call it the Boston pronunciation of “PAR”) is a simple 4-step process that we developed to help organizations improve their hiring processes and increase their hiring and retention success. In 2013, we decided to create a process that captures much of what our company offers and give our clients some choices they can make to fit their differing needs. Throughout the process, you will find options for you to use in your organization.It is not meant to be all inclusive, but rather a starting point for you to create an effective plan.

SOP #605 – PAHR (Prepare – Attract – Hire – Retain)
SOP #609 – PAHR Process Word Doc

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