- Inspire / motivate
- Casting a vision
- Getting “buy in”
- Inspect what you expect / follow up
- Praising, showing gratitude, and accountability
Here is a clip from one of our weekly Working On It Tuesday training webinars. This week, the topic in question is our leadership process. Brian details the six steps to auto shop leadership mastery, also known as The Lotus Code.
When automotive industry owners want to up their leadership game, it’s great to have an ordered list which they can refer to. Our Auto Repair Leadership Process is based on the Lotus Code, which is an ancient six step method for success. In order, the six steps are:
The other owners on the call recalled Gary Gunn teaching this age old concept to them many years ago. Brian then goes over the history of the Lotus Code, which is over 2500 years old. Mastering your goals always involves these six steps, in this order. Whether it’s a simple task such as cleaning your house, or a more complex one like managing your auto repair shop’s daily operations, this is how it comes together.
When the Lotus Code is applied correctly, we think through our task. Then, we verbalize our plan. We take action, and with repetition, those actions grow into habits. Although obstacles can (and will) arise, we take step five, which is Perseverance, to conquer them. Finally, through that perseverance, we reach step six, Attainment. Only then can we call ourselves masters. As any shop owner knows from experience, mastery will only come through hard work and focus.
Does your auto repair shop lack direction? Perhaps your business plan has stalled out, and you need an experienced automotive industry coach to help you. Then why not schedule a FREE business strategy session with Brian? You’ve got nothing to lose, so sign up today!
Gary Gunn quizzes YNR Members on how they define auto repair leadership. Repair Shop Owners need to learn key skills in order to be effective leaders in their automotive businesses.
Gary opens by asking the group how they define auto repair leadership. Each of our YNR members contribute valuable takes in this clip.
Joe says a true leader knows the direction that automotive business is going. Pam adds that that leaders set the tone and pace of the business. The owner leads by making sure everyone focuses on the main goals and the team doesn’t go off on tangents. Brian Gillis has mentioned before that every auto shop has a “speed up / slow down” rhythm. The owner must ensure that everyone keeps that pace.
Fred reminds us that leaders must set month to month goals for staff. Owners lead by creating processes. They also have to continually seek ways to improve those processes.
Jerry adds that auto repair leadership means defining a repair shop’s vision. Then it is up to the owner to lead by example.
All of these definitions included aspects of leadership. However, Gary has more to add. Since he is a certified eMyth coach, Gary Gunn has learned leadership methods inside and out from Michael Gerber. John Maxwell also has great leadership training resources, which dig much deeper. Remember, core tenets of the job may never change. However, changing times could mean new problems to solve.
Does your independent auto repair shop lack direction? Perhaps your business plan has stalled out. So you need an experienced automotive industry coach to help you. Then why not schedule a FREE business strategy session with Brian Gillis? You’ve got nothing to lose, so sign up today!
Wouldn’t it be great if Your Leadership was a process? Wouldn’t it be great if it were that simple?
It is. You can do this. It’s proven to work.
Auto repair shop management doesn’t have to be a mystery. Long time automotive business coach Gary Gunn shares his decades of automotive industry experience running multiple shops with you! When you take Gary’s and head coach Brian Gillis’ advice to heart, you will put your business systems in place and see results in no time!
Gary opens the clip, polling the group on the difference between auto repair shop management and leadership.
Pam believes that managing is staying on top of details and keeping staff on top of their tasks. Fred believes Leaders hand down goals and processes to Managers. Then the Managers use the SOPs to guide the people.
Joe defines the Leadership role as one who sets the pace and tone for the shop’s business. Management then manipulates the Technicians and Service Advisors to execute the Leader’s vision. Joe clarifies that the staff roles are similar to that of military ranks. As the owner and leader, he recognizes the strengths of each employee in their positions.
Jerry continues by agreeing with all the previous points. He then adds that Auto Repair Shop Management means overseeing the systems and processes, so Mechanics and Service Writers can do their thing.
Gary also reminds us that people do not want to be managed. They can’t! That method of management always reduces people to robots. Effective managers should manage the systems, so the SOPs themselves can manage the people.
Does your independent automotive shop lack a clear vision? Maybe your business plan has stalled out. You need an experienced automotive industry coach to help you. Then why not schedule a FREE business strategy session with Brian? You’ve got nothing to lose, so sign up today!
Lack of employee motivation, poor inventory strategies, and accounting snafus might not seem like they have much in common. However, they can all be silent thieves in your auto repair shop. By that, we mean that they can all lead to big problems when they’re not managed properly.
In this blog post, we’ll show you how to recover from these three silent thieves in your auto repair shop so that you can keep your business running smoothly.
One of the most common silent thieves in auto repair shops is employee motivation. When employees aren’t motivated, it can lead to all sorts of problems. Poor performance, low morale, and high turnover are all examples.
First, try to get to the root of the problem. Why aren’t your employees motivated? Perhaps you have not challenged them enough. Is it because they don’t feel like their work is meaningful, or is it something else entirely? Once you know the problem, then you can start addressing it.
Second, try to create a more motivating workplace environment. This might mean providing more employee training and development opportunities, or offering incentives for meeting certain goals. Whatever you do, make sure you’re proactive about addressing employee motivation; otherwise, it will continue to be a silent thief in your shop.
Another common silent thief in auto repair shops is loss due to poor inventory strategies. You may have a bad handle on your inventory. If you’re overstocking certain items, or understocking others, it can eventually lead to big financial losses.
Start your recovery by closely examining your inventory strategies. Are there any areas where you could improve? Are there any changes you could make to reduce losses? Once you’ve identified some potential improvements, implement them as soon as possible.
The third and final silent thief we’ll discuss is simple accounting issues. Believe it or not, even a small error in your monthly financial statements can lead to big problems for your business.
To recover from this thief, review your financial statements carefully each month and correct any errors immediately. You should also consider automation tools that can help reduce errors and save time (and money) in the long run.
These are just a few of the most common silent thieves in auto repair shops, but they’re certainly not the only ones out there. To protect your business from these thieves (and many others), it’s important to be aware of them and take steps to prevent them from causing damage.
Contact You Net Results and we will guide you through the process of identifying, itemizing, and neutralizing your silent thieves today! Book a complimentary consultation. Brian Gillis & team will help you build your leadership foundation and plug you into a vast network of auto repair shops, working together to strengthen the industry! Let’s make January the best month of your business life!
As an auto repair shop owner, it’s easy to get caught up in the day-to-day and forget to take time to celebrate your successes. But it’s important to take time to reflect on and celebrate your wins, both big and small. Here’s why celebrating business wins is important.
So go ahead and take the time to celebrate your next business wins. You deserve it! Not only will it make you feel good, but it’ll also help keep you motivated, attract and retain top talent, and make your customers happy. All the while, it will strengthen your brand identity. All of these are good things that will help take your business to the next level!
Book a complimentary consultation today! Brian Gillis and team will help build your leadership foundation and plug you into a vast network of auto repair shops. We’re here working together to strengthen the industry! Let’s make December the best month of your business life!
You’ve heard about it. You’ve wondered about it. You’ve wanted to Learn It. You’ve wanted to Use It. You’ve wanted to Teach It.
Now is your opportunity to get started.
Topic: Are you getting co-op money?