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In today’s WOIT, we are discussing the key things Leaders need to listen for when measuring incoming phone calls.
In today’s WOIT, we are discussing the key things Leaders need to listen for when measuring incoming phone calls.
Photo by Tim Mossholder On Unsplash
We will soon bid farewell to the old year and welcome the new. Now is the perfect time to reflect on your auto repair business and set some realistic auto repair New Years resolutions. At You Net Results, we understand the unique challenges auto repair shop owners face. Hence, in this blog, we’ll guide you through some key goals that can change your auto repair shop and set you on a path to long-term success. Let’s examine them.
One of the most crucial resolutions for an auto repair business is streamlining operations. This means optimizing your workflow, reducing unnecessary downtime, and ensuring that your team operates efficiently. Consider automating routine tasks, implementing a reliable software system, and providing regular training for your staff. Our Auto Service Advisor Training can help you achieve these goals, so your shop will be more efficient and profitable.
Your team is your greatest asset. In the auto repair industry, staying updated with the latest technologies and repair techniques is essential. Resolve to invest in training and development programs for your service advisors, technicians, and customer service staff.
You Net Results offers comprehensive training programs in order to improve your team’s knowledge and skills. That will enhance the customers’ experiences, guaranteed.
Customer satisfaction should always be a top priority. Make a resolution to go the extra mile in providing excellent customer service. Encourage your service advisors to communicate clearly with clients, explain repairs, and offer honest estimates. Happy customers not only return but also refer others to your shop. Our ARA (Auto Repair Advisor) program equips your team with the skills to exceed customer expectations.
Financial stability is key to the long-term success of your auto repair business. Set specific financial goals for the year, such as growing revenue, reducing expenses, or raising profit margins. Regularly monitor your financial performance, then make necessary adjustments. You Net Results offers financial coaching to help you navigate the financial aspect of your business successfully.
The auto repair industry is constantly evolving with new technologies and diagnostic tools. Staying up-to-date is essential for providing high-quality service. Resolve to embrace technology and invest in the latest equipment. You Net Results can help you select the right tools and technology in order to improve diagnostics and efficiency.
Effective marketing is important for attracting new customers and retaining existing ones. Make a resolution in order to create a marketing plan for your auto repair business. Utilize online marketing, social media, and email campaigns so you can reach your target audience. Our website has a dedicated blog on “Auto Service Advisor Marketing Strategies” that can provide more info.
In order to track your progress, establish a set of key performance indicators (KPIs) for your business. This can include metrics such as customer retention rates, average repair order value, and technician productivity. Regularly review these KPIs so you can use the data to make informed decisions and improvements.
The beginning of a new year is the perfect time to set goals for your auto repair business. By following all that we have mentioned in this blog, you can position your business for growth and success in 2024.
At You Net Results, we’re here to help you keep these resolutions. Our Auto Service Advisor Training and other programs empower both auto repair shop owners and their teams. Make 2024 a year of prosperity and excellence for your business by taking the first step toward improving. Contact You Net Results today, so we can help you get started. Book a complimentary consultation. Brian Gillis and our team will help you create the best marketing strategy for your business. Build trust, showcase expertise, and ensure repeat business. Let’s make 2024 the best year of your business life!
Photo by Kenny Eliason On Unsplash
The auto repair industry has seen big shifts over the past few decades. Technology evolves, as customers become more tech savvy. The online marketplace dominates. The strategies needed for marketing your auto repair shop have also had to adapt. How do you get the wheels turning to effectively market in this combative landscape?
At You Net Results, we have coached and guided auto repair shop owners just like you to success. This blog will shed light on some effective marketing strategies. These will work for your auto shop, so read on.
Before you jump in and try any marketing strategy, you first need to understand who your customers are. Are they millennials who are looking for quick fixes? Or are they families needing regular repairs? When you know who your target audience is, then you can create a message that speaks directly to them.
This is the digital era. For any business, having a robust online presence is no longer just optional. Marketing on the Internet always involves a two pronged strategy:
Promotions work great for attracting new customers. Loyalty programs, on the other hand, retain existing ones. Offer customers discounts for referrals. Setting up a points based system where your loyal customers can earn rewards is also a great idea.
Positive reviews on platforms like Google My Business, Yelp, and even your own website can really boost your credibility. Remind your satisfied customers to leave you a review online. Just make sure you always address negative feedback both promptly and professionally.
Knowledge is a powerful marketing tool, so why not invite your valued clients to in person workshops or online webinars via Zoom? Share your expertise about basic car maintenance, understanding car parts, and safe driving tips. This will position your auto shop as a thought leader in the industry. You can educate your audience, all the while also building trust with them.
Never, ever count out the timeless power of local ads! Posting billboards, recording local radio ads, or sponsoring a community event can reinforce your presence in your area. The act of growing goodwill in your community is never a bad thing!
Why not forge partnerships with businesses similar to yours? When you work together with car dealers, car washes, or even gas stations, the cross promotional opportunities can be huge. There is likely a local business owners group in your area you can join, if you don’t already have strong bonds with other owners.
Word of mouth is still one of the most potent forms of marketing going. You must give your current customers a reason to refer their family and friends. A simple discount or a free service can be tempting to anyone you offer it to.
The auto repair industry evolves, just like all others. Staying on top of trends, tools, and technology positions your shop as both innovative and up to date. Plus, adopting the latest techniques in your services can serve as a unique selling point.
Lastly, you should always track how effective your marketing strategies are. Use free tools such as Google Analytics to understand website traffic. Meta Insights gauge your shop’s social media engagement on Facebook and Instagram. When you carefully study that data, you can then tweak your strategies in order to get better results.
Marketing your auto repair shop effectively is not just about drawing in a crowd. It is also about building trust and displaying your skills. Most importantly, though, it means more repeat business for your shop. As the old the saying goes, it is not just about working hard. It is also about working smart. Effectively marketing your auto repair shop requires mixing both traditional and modern strategies. It is all about knowing your audience, while positioning your shop’s brand. Only then can you provide your customers a genuine value.
Have you ever found yourself at a fork in the road? Perhaps you were not sure how to market for your auto repair shop? Just remember that our expert help is just a click away. We are here to guide you every step of the way.
Contact You Net Results today, so we can help you start the process. Book a free consultation. Brian Gillis and his team will help you create the best marketing strategy for your auto repair business. When you build up trust and showcase your skills, you will ensure repeat calls. Let’s work together and make this the absolute best month of your business life!
The ability to follow up separates good operators from great operators. Best practices to “Inspect what you Expect”
Here is a clip from one of our weekly Working On It Tuesday training webinars. This week, the topic in question is our leadership process. Brian details the six steps to auto shop leadership mastery, also known as The Lotus Code.
When automotive industry owners want to up their leadership game, it’s great to have an ordered list which they can refer to. Our Auto Repair Leadership Process is based on the Lotus Code, which is an ancient six step method for success. In order, the six steps are:
The other owners on the call recalled Gary Gunn teaching this age old concept to them many years ago. Brian then goes over the history of the Lotus Code, which is over 2500 years old. Mastering your goals always involves these six steps, in this order. Whether it’s a simple task such as cleaning your house, or a more complex one like managing your auto repair shop’s daily operations, this is how it comes together.
When the Lotus Code is applied correctly, we think through our task. Then, we verbalize our plan. We take action, and with repetition, those actions grow into habits. Although obstacles can (and will) arise, we take step five, which is Perseverance, to conquer them. Finally, through that perseverance, we reach step six, Attainment. Only then can we call ourselves masters. As any shop owner knows from experience, mastery will only come through hard work and focus.
Does your auto repair shop lack direction? Perhaps your business plan has stalled out, and you need an experienced automotive industry coach to help you. Then why not schedule a FREE business strategy session with Brian? You’ve got nothing to lose, so sign up today!
Gary Gunn quizzes YNR Members on how they define auto repair leadership. Repair Shop Owners need to learn key skills in order to be effective leaders in their automotive businesses.
Gary opens by asking the group how they define auto repair leadership. Each of our YNR members contribute valuable takes in this clip.
Joe says a true leader knows the direction that automotive business is going. Pam adds that that leaders set the tone and pace of the business. The owner leads by making sure everyone focuses on the main goals and the team doesn’t go off on tangents. Brian Gillis has mentioned before that every auto shop has a “speed up / slow down” rhythm. The owner must ensure that everyone keeps that pace.
Fred reminds us that leaders must set month to month goals for staff. Owners lead by creating processes. They also have to continually seek ways to improve those processes.
Jerry adds that auto repair leadership means defining a repair shop’s vision. Then it is up to the owner to lead by example.
All of these definitions included aspects of leadership. However, Gary has more to add. Since he is a certified eMyth coach, Gary Gunn has learned leadership methods inside and out from Michael Gerber. John Maxwell also has great leadership training resources, which dig much deeper. Remember, core tenets of the job may never change. However, changing times could mean new problems to solve.
Does your independent auto repair shop lack direction? Perhaps your business plan has stalled out. So you need an experienced automotive industry coach to help you. Then why not schedule a FREE business strategy session with Brian Gillis? You’ve got nothing to lose, so sign up today!
Wouldn’t it be great if Your Leadership was a process? Wouldn’t it be great if it were that simple?
It is. You can do this. It’s proven to work.