This clip is from our Clear Counter Communications Zoom video series. You Net Results Guide Brian Gillis explains the important and underutilized concept of Payoff Gestures to YNR members. Your Automotive Service Advisors can use these subtle, yet powerful, techniques in order to help them increase their repair job sales. They also help your Service Writers to explain regular maintenance and needed repairs to your customers.
Your Service Advisors Need To Learn Payoff Gestures
Whether your auto repair shop’s Service Advisors are on the phone with a client, or speaking with them face to face, their physical gestures can and will make a difference. Some examples of these payoff gestures can include standing up and sitting back down in their chairs while speaking. Using their hands and employing various facial expressions while talking with customers is also helpful. Small inflections can result in big results for your independent auto repair shop!
Each and every one of these payoff gestures can tell their very own unique story. Additionally, these methods will give different signals to each one your valued clients.
Some customers may respond better to certain payoff gestures than other ones. It is all in the process of getting to know them better. Guess what? That is also a key component in converting first time clients to loyal repeat customers!
Ready For The Next Step? Then Book Your FREE Strategy Session!
Your independent auto repair shop is lacking in its overall direction. Maybe your shop’s business plan has stalled out. You definitely are not meeting your goals for growth. Face it, you are in need of an experienced, skilled automotive industry coach that can help you. Then why not schedule a FREE business strategy session with You Net Results Guide Brian Gills? You have got nothing to lose, so sign up today!
