SOP Formation and Review
WOIT Discussion and Notes Formation and Review
Train The Trainer Series 220
- Listening to and Measuring Incoming Calls – SOP 0220-2
incoming calls
SOP Formation and Review
WOIT Discussion and Notes Formation and Review
Answering Incoming Calls is your Lifeblood
- Grow your car count
- By capturing the car
- Phone skills revisited
- SOP Answering Incoming Phone Calls #0518
Downloads
Learn this and your car count will GO UP and revenue will GO UP!
Three Types of incoming phone calls:
- Oil Change
- Price Shopper
- Inquiry about services you provide
Other items:
- Hair Cut Story
- A true story about a $43,500 ticket
- Ask, verify and then share location
- TIE DOWN
- “I do know the answer…”
