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incoming calls

Management Process

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SOP Formation and Review

WOIT Discussion and Notes Formation and Review

Train The Trainer Series 220

  • Listening to and Measuring Incoming Calls – SOP 0220-2

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Daily Operations Process

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SOP Formation and Review

WOIT Discussion and Notes Formation and Review

Answering Incoming Calls is your Lifeblood

  • Grow your car count
  • By capturing the car
  • Phone skills revisited
  • SOP Answering Incoming Phone Calls #0518

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Powerpoint PDF

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Learn this and your car count will GO UP and revenue will GO UP!

Three Types of incoming phone calls:

  1. Oil Change
  2. Price Shopper
  3. Inquiry about services you provide

Other items:

  • Hair Cut Story
  • A true story about a $43,500 ticket
  • Ask, verify and then share location
  • TIE DOWN
  • “I do know the answer…”

 

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