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go for no

Forgetful Fred

Auto Repair Management SOP Can Fix Forgetful Staff Problems

Image by Gerd Altmann from Pixabay

Have you heard the story about Forgetful Fred? Maybe you have had problem employees like Forgetful Fred. If you’ve been in business for a while, the chances are good that you have at some point.

He kept forgetting to come to work on time. Then, he kept forgetting to call the customers when promised.

He kept forgetting to update the WorkFlow Board. Then, he kept forgetting to deposit his check each week.

He kept forgetting to GO FOR NO with each customer.

Go For No Questions For Problem Employees

In our GO FOR NO workshops, we detail how to deal directly with the Forgetful Freds working within our team. If you’re not already signed up for the training offered by You Net Results, we will discuss this topic at length.

For a minute, we invite you to pay attention to the various things that could be affecting Forgetful Fred’s behavior. Ask yourself — or go directly to the Forgetful Freds in your life and ask them — the following questions:

  1. Is there something going on at home that is affecting performance?
  2. Are they getting enough sleep?
  3. Is there an underlying health issue that we may or may not know about?
  4. Is this person usually eager and motivated?
  5. Does this person show signs of a stroke, dementia, or heart issues?
  6. Is this person mourning the loss of something?
  7. Are you providing a supportive and safe work environment for this individual?
  8. Could this person be getting bullied or abused at work or elsewhere?

Problem Employees? Check Your SOPs!

After you have ruled out all of the above, the next step is to check your Standard Operating Procedures and ask the following questions:

  1. Has this person been trained over a long enough time?
  2. Are all the SOPs written out or recorded on video so they can actually “see” the different steps to success and corresponding checklists?
  3. Are both the processes and procedures clear, or are they confusing?
  4. Has anyone else tested out the SOPs to make sure they are current, as well as accurate?
  5. Is there a communication issue that could be causing all of these issues?
  6. Is it clear who the problem employee reports to, and what their complete job duties entail?
  7. Have you communicated so that this person truly understands what to do?
  8. Or, are you accidentally expecting this individual to read your mind and assume they know what you know?

Look, these questions may sound silly, but we ask them for this reason:

We don’t ever hire dumb people, do we? No, we don’t. However, when we hire talented and bright individuals to fill a role within our team, our lack of clear processes and systems can force them to fail, falter, or forget.

Once you have resolved your system’s issue, the chances are excellent that problem employees like Forgetful Fred will lose their negative nicknames. You might soon have a Faithful Fred, Kickass Kathy, or Superhero Steve.

Take the NO Fear Journey with Brian Gillis

At You Net Results, we facilitate coaching groups for auto repair shop owners. Together, we can all reach a turnaround point. You can emerge from this experience moving from a business owner to a confident business leader. Thus, you will eliminate the things that hold you back.

Are you ready? Let’s do this.

To find out more, contact us for a complimentary consultation. Brian Gillis will discuss your business strategies and find ways to improve your annual revenue and company culture.

Go for NO!

Go for NO!

Photo by Isaiah Rustad on Unsplash.

When you hear the phrase, “Go For No,” how does that make you feel?

  • Does hearing “go for no” make you uncomfortable?
  • Do you feel kind of creepy or pushy?
  • Does it trigger fear of rejection?

What if I were to tell you that the services you offer could be the answer to someone’s prayers?

What if I were to say that money and the exchange of it is a dignified conversation?

Do you suppose then that talking with clients and finding out their needs could be a good thing?

When you Go For No, you’re not pushy. 

You’re not even confrontational. Instead, going for no is a simple conversation that finds out what your clients need and don’t need. 

If you fear hearing the word “No,” I invite you to join me on a journey. Let’s examine why that word is one of the most helpful words on your path to success.

  • “No” defines boundaries.
  • The word “No” allows you to “know” your client better.
  • “No” helps you know where you stand and what needs to improve before you can get to yes.
  • “No” is “no-thing” to be afraid of in business.

That’s why we say “Go For No.”

Go for No and your automotive repair customers will eventually say YES!Our 360 Group recently met for our first in-person event in Atlanta. It was a great time, and we all learned new techniques about running our businesses better. 

Along the lines of “No,” we learned incredible things about both ourselves and our team members. 

  • We learned what we would no longer tolerate as business owners who want to grow our annual revenues. 
  • Marketing is nothing to fear. 
  • Potential clients will more often say yes to you when you communicate with them and educate them through video marketing. 
  • We discovered that going for no really means not giving up until we have found our God-given purpose.

Take the NO Fear Journey with Brian Gillis. 

At You Net Results, we offer coaching groups for auto repair shop owners and service advisors. Together along with your fellow automotive professionals, you can reach a turnaround point. Then, you will evolve from a business owner to a confident business leader, by eliminating the obstacles holding you back. 

Are you ready? Let’s do this. 

If you’d like to find out more, then contact us for a complimentary consultation. Brian Gillis will discuss your business strategies and then find ways to improve your annual revenue and company culture.

Wildcard Process Webinar

video

Brian’s Know-How and Experiential

Go For No Breakthrough Training and Coaching Course

  • Removing the Selling Stigma
  • Your definitions of Failure and Success
  • The Five Failure Levels

Downloads

Powerpoint PDF

WildCard Process Webinar

video

Brian’s Know-How and Experiential

Go For No Breakthrough Training and Coaching Course

  • Course Introduction Welcome/Meet Richard and Andrea
  • The Impact of Fear
  • The Core Premise of ‘Go for No!”
  • The Day That Turned Everything Around

Documents

Powerpoint PDF

Front Counter Six Series, Part 2: Go for NO!

Front Counter Six Series, Part 2: Go for NO!

In this session, we discuss the book “Go for No!”, specifically Chapter 11:  “Then How Did You Know He was Done?”. Also, we talk about Go for No Concept #15: “Never make decisions for others as to what they’ll decide, do, or spend”. Concept #6 “Your reaction to YES or NO should be of equal emotional intensity” also comes to the table.

Downloads

“Go For No” Chapter 11, Page 5
“Go For No”  Concept #15, Page 35
Front Counter 6 Series – Session 2 Powerpoint PDF
“Go For No” Concept #6

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