On today’s Working On It Tuesday call, we talk about communication skills and number knowledge. Why must a General Manager possess these attributes?
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General Managers and Focus on Customer Satisfaction
- What customers satisfaction criteria do you have?
- Is your staff empowered to resolve complaints?
Mistakes that GMs make that you want to avoid!
A good team morale directly impacts productivity, customer service, and retention!
How can I boost my shop’s morale?
