QC: What steps are being done in your shop to promote Quality Control?
general manager
On today’s Working On It Tuesday call, we talk about communication skills and number knowledge. Why must a General Manager possess these attributes?
General Managers and Focus on Customer Satisfaction
- What customers satisfaction criteria do you have?
- Is your staff empowered to resolve complaints?
Mistakes that GMs make that you want to avoid!
A good team morale directly impacts productivity, customer service, and retention!
How can I boost my shop’s morale?
