The ability to follow up separates good operators from great operators. Best practices to “Inspect what you Expect”
follow up
Defining Leadership
What are your BIG 3 driving gears? The following was shared :
- Empowerment
- Inspire / motivate
- Casting a vision
- Getting “buy in”
- Inspect what you expect / follow up
- Praising, showing gratitude, and accountability
Question asked and discussed :
Can confidence be learned?
Front Counter Six Series, Part 3: Call Backs
In this FREE Front Counter meeting event, we talk about a pivotal component in our chain – Call Backs! A few points we covered:
- Always ask for updating their email address to fill the sales funnel
- There are NO Slow days – Just Low Car Count Days
- Three Day Courtesy Call
- State Inspection Call
- Oil Change Reminder
- “Haven’t seen you in ____ …”
- “We are open”
- Bag Review
- Missed sales
- “Buy 1, Get Three Free” offer
- Warranty call – midway through / running out
