Let’s talk about auto repair ethics. Picture this: you’re an auto repair service advisor. You present a necessary service to a customer. They tell you that they can’t afford it. Do you let them go without fixing the issue, potentially risking more harm to their vehicle? What about the other issues you haven’t gotten to writing up for them yet?
Automotive Service Writers have a professional obligation to tell customers about needed repairs, just like doctors are obligated to tell patients about illnesses they may not know about. In this video, Brian talks with shop owners in our You Net Results group about that obligation. Don’t let your worries about your client’s money troubles get in the way of your ethics. Word gets around!
What Are Your Auto Repair Ethics?
Brian started this clip by stressing the importance of personal integrity. Professional behavior is important to any auto repair employee, since you want to keep your prospects open with other shops. Nobody wants to hire a Technician or Service Writer with a bad reputation from other shops.
Karen defines auto repair ethics as being 100% honest with customers. When we practice this, we win their loyalty for life.
Bryce adds that all staff members, especially mechanics, should only use polite language. Whether you realize it or not, your customers are listening.
Jared’s bottom line on auto repair ethics? We should always provide our clients with safe, reliable vehicles.
Brian then brought the discussion home. He reminded us of our obligation to share all vehicle problems with customers. Even when clients mention money problems, we still need to let them know what is wrong. A doctor would not withhold their test results from patients, so we must be thorough, too.
Learn More – Get Your FREE Strategy Session
Does your auto repair shop lack direction? Perhaps your business plan has stalled out, and you need an experienced automotive industry coach to help you. Then why not schedule a FREE business strategy session with Brian? You’ve got nothing to lose, so sign up today!