Focus on one of the driving gears, “Empowerment”
Benefits
- Way to get some freedom
- Prevents micro management
- Relief of stress
- Takes the burden off
- Can focus more on the business and less in the business
- Staff feels important and takes ownership
- Less hours at the shop
Methods
- Ask staff members where they see opportunities, and get buy in. Ask for ideas and input to improve processes
- Provide parameters and allow decision making at different levels depending on position
- In-depth team huddles
- Teach staff that a presented problem should accompany ideas for solutions
How to follow up so that you don’t get burned by empowering associates
- Audit tickets
- Set parameters
- Listen to phone calls
- Inspect what you expect
- Monitor the scorecard
- Hold accountable
- Show by example
- Ongoing training
- Own the mistakes we make
- Be present / audit / checklist
Defining Leadership
What are your BIG 3 driving gears? The following was shared :
- Empowerment
- Inspire / motivate
- Casting a vision
- Getting “buy in”
- Inspect what you expect / follow up
- Praising, showing gratitude, and accountability
Question asked and discussed :
Can confidence be learned?
SOP Formation and Review
WOIT Discussion and Notes Formation and Review
Empowerment “The Holy Grail of Leadership”
Five Steps (chapter 11 page 209)
- Connect with your people (page 210)
- Inspire them with a vision (page 211)
- Instill confidence in your people (page 212)
- Teach them to make each other better (page 213)
- Share what’s going on (page 214) SOP #0118-4
Downloads
Powerpoint PDF
