daily ops

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Is your delivery process elevated? Stand out during the checkout!

  • Verify you’re ready before calling for pick up
  • How was your service experience?
  • Ask for review
  • Thank them
  • Same side of counter
  • Ensure customer for life
  • Enthusiasm / warm / smile
  • Line by line or summary of repairs and maintenance performed
  • Open door, walk to vehicle
  • Give business cards, ask for referrals, discuss deferred work, pre-book
  • And more…
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How often are you “Inspecting what you’re Expecting”? Website Review is a part of your daily operations.

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Sports – Gears and Teeth Discussion

  • Three gears review
  • What teeth are on each gear?
  • 30,000 foot level to select your three gears
  • PARP is 80% of what needs to happen during the Daily Ops
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