How is our business perceived by people – Staff? Vendors? Customers?
customers
SOP Formation and Review
0519- SOP Action-Flow-Charts
17. Brainstorm with your team to help get buy-in. ASK these questions. How could our Action-Flow-Charts help our:
- Service Advisors?
- Technicians?
- Customers?
- Communications?
- Time efficiency?
- Customers see the value?
- Technicians become better at diagnosis?
- Team members learn from others’ knowledge?
