communication

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On today’s Working On It Tuesday call, we talk about communication skills and number knowledge. Why must a General Manager possess these attributes?

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Sharing on what is being done to stay organized.

  1. Having a good point of sales system.
  2. Utilizing tablet technology for inspections.
  3. Having great parts system in place for receiving and returning (cores, defects, wrong parts)
  4. Using the work flow board.
  5. Good line of communication between people.
  6. Proven dispatch system
  7. Notating when parts are expected to arrive.
  8. Ensuring oil filter numbers on the work order when dispatching tickets

 

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SOP Formation and Review

0519- SOP Action-Flow-Charts

17. Brainstorm with your team to help get buy-in. ASK these questions. How could our Action-Flow-Charts help our:

  • Service Advisors?
  • Technicians?
  • Customers?
  • Communications?
  • Time efficiency?
  • Customers see the value?
  • Technicians become better at diagnosis?
  • Team members learn from others’ knowledge?

Documents

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