On today’s Working On It Tuesday call, we talk about communication skills and number knowledge. Why must a General Manager possess these attributes?
communication
Sharing on what is being done to stay organized.
- Having a good point of sales system.
- Utilizing tablet technology for inspections.
- Having great parts system in place for receiving and returning (cores, defects, wrong parts)
- Using the work flow board.
- Good line of communication between people.
- Proven dispatch system
- Notating when parts are expected to arrive.
- Ensuring oil filter numbers on the work order when dispatching tickets
SOP Formation and Review
0519- SOP Action-Flow-Charts
17. Brainstorm with your team to help get buy-in. ASK these questions. How could our Action-Flow-Charts help our:
- Service Advisors?
- Technicians?
- Customers?
- Communications?
- Time efficiency?
- Customers see the value?
- Technicians become better at diagnosis?
- Team members learn from others’ knowledge?
