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answering the phone

Front Counter Six Series, Part 1: Thrive Not Survive

Front Counter Six Series, Part 1: Thrive Not Survive

The team discusses incoming phone call scripts. Why do we do it this way? Why practice phone skills? We talk about four reasons and eight rules for answering the phone, and three types of phone calls. Proper word usage is mission critical, and we talk about why!

Quotes from Brian

  • Perfect practice makes perfect
  • Hearing the smile in your voice
  • Motion creates emotion

Downloads

Anytime Script – Instant Close – Why Phone Skills – 8 Rules – Oil Change
Powerpoint PDF

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