Transolutions Shop Owner Brian Pickens details his journey from working as an auto repair shop employee to owning his own shop. This footage was taken from our 360 Front Counter Workshop live event in June 2022.
360 event
Clear Counter Communications, Part 2
Day two of our Clear Counter Communications event for 360 members. Time stamps:
- Recap and review from Day 1 (00:23-30:25)
- Tie-Down writing and role play (30:26-39:37)
- Roundtable Script rehearsal: Quick Close (39:38-53:50)
- Roundtable Script rehearsal: Oil Change Script (55:35-1:11:20)
- Roundtable Script rehearsal: Anytime Script (1:11:20-1:39:25)
- What if the Customer Hangs Up? / A Busy Shop is the Best Advertising (1:39:25-1:45:51)
- Preview of Day 3 (1:45:52-1:49:37)
Clear Counter Communications, Part 1
It’s the kickoff show for our December 2020 Clear Counter Communications series! We have a great group of YNR members and guests assembled to discuss phone skills and scripts. Here’s the rundown of topics:
- Series/Booklet Overview 0:50-5:45
- Getting Acquainted / In Person Counter Contact Overview 5:46-7:28
- Front Counter Staff – Fostering Customer Comfort / Buying Mood 7:30-10:10
- Vehicle Forecast (General info about vehicle / Icebreaker questions) 10:11-13:39
- Company Brochure (13:40-15:08)
- Opening the Door (15:08-18:27)
- Business Cards (18:28-21:22)
- Setting the Expectation (21:22-29:37)
- Asking the right questions up front, and repeating them back (29:38-31:23)
- Sense of Urgency (SOU) (31:24-33:44)
- To Sell or Not to Sell “Is there anything else?” (33:45-37:41)
- Members and Brian sharing their experiences (37:58-40:34)
- Inbound Phone Calls – How and Why – 4 Reasons (40:51-50:41)
- Inbound Phone Calls – How and Why – 8 Rules (50:41-1:03:29)
- Quick Close Script with Role Playing (1:04:59-1:08:40)
- Oil Change Script (1:08:40-1:11:38)
- Anytime Script / Price Shopper (1:11:39-1:18:05)
- Tie Down – Capturing the Car (1:19:03-1:35:33)
“Shop Acquisition Made Simple” by Greg Sands (Extended Director’s Cut)
"Shop Acquisition Made Simple" by Greg Sands (Extended Director's Cut)
General Conversation Sharing Time
General Conversation Sharing Time
“Multi Store Discussion” with Kerry, Rob and Mike
Panel Discussion: "Multi Store" with Kerry, Rob and Mike
