Today’s WOIT Topic: Building confidence for the front counter staff through information and education.
In today’s WOIT, we discuss documenting processes, procedures, and standards. Are all of your General Manager’s tasks clearly defined?
This week’s WOIT:
Let’s discuss managing workflow. What processes need to be managed at the front counter?
Words whisper and actions scream: A revisit of our interview with former Chipotle executive Monty Moran.
