First Hour:
- Mood Diagram review
- PARP Part 2 (Isolate–Mileage out)
- ECM discussed
- Vehicle Forecast
- Gotta Have
- Coupons
- Go For No Concept 15
Second Hour:
- Go For No Concept 16
- Sell with Retest
- Call back with results
- Language Review
- TOCDB Review
- Budgeting for Profit Spreadsheet Review
- Snapshot Spreadsheet Review
- Plus, a very interesting “elephant in the room” conversation about outdoor waiting areas and wearing masks.
Documents
First Hour:
- Phone skills and role play
- Quick Close
- Is now a good time…?
- Oil change calls
- Anytime
- Tie Down
- How much…?
- Cause question
- “Need need need”, not “suggest” and / or “recommend”
- exploring PARP
Second Hour: Starts 1:20:00
- PARP
- Super deep dive into the Accountability Checklist
- Item-by-item – all of the first column and partial of the second column, down to discounts given
- Pictures used to show good and bad items
- Advantage US – we are the seller and buyer
Downloads
Learn this and your car count will GO UP and revenue will GO UP!
Three Types of incoming phone calls:
- Oil Change
- Price Shopper
- Inquiry about services you provide
Other items:
- Hair Cut Story
- A true story about a $43,500 ticket
- Ask, verify and then share location
- TIE DOWN
- “I do know the answer…”
Downloads
- Top 10 Things as a GM you must do well (Great Discussion)
- TTI GM General Job Report Show & Share (Fantastic Information Shared)
- Hierarchy of Competencies
- Summary of Top Competencies
