SOP Formation and Review
WOIT Discussion and Notes Formation and Review
- LD-YNR – 0118-7 – SOP – Ensuring Excellent Operations (page 119)
- Linebacker position / General Manager
SOP Formation and Review
WOIT Discussion and Notes Formation and Review
Empowerment “The Holy Grail of Leadership”
Five Steps (chapter 11 page 209)
- Connect with your people (page 210)
- Inspire them with a vision (page 211)
- Instill confidence in your people (page 212)
- Teach them to make each other better (page 213)
- Share what’s going on (page 214) SOP #0118-4
Downloads
February fills us all with emotions. As business owners, we often experience emotions others don’t deal with. Owning a business is incredibly stressful, and it is even worse if you take it all on your shoulders with the “Lone Wolf” approach. We know that self-made leadership is a myth. Emotional withdrawals get worse the more we turn away from the team that’s there to support us.
Emotional withdrawals happen when we fail to rely on the team and people around us to do their best; instead, we take the burden of everything on our shoulders. Our crews are there to support us and help us reach the next goal in our organization, and we can’t do that without them. This February, we want you to focus on making emotional deposits. Build that relationship bank account up, so it isn’t such an issue when you need to make a withdrawal. If we want to be effective leaders, then we want our teams to have agency in their positions. Therefore, we have to give them the room to own what they do. Believe in them, and then they will believe in you!
Watch our General Manager Process meeting at this link. You will definitely learn more.
More About Emotional Withdrawals
Most of you are owners and perhaps the General Managers of your businesses! So, do you have the tools in place to help you be successful? Do you find yourself making emotional withdrawal after emotional withdrawal? Well, maybe you need a set of tools in order to help you sort things out and find out what that problem “something” really is.
How can “Action Flow Charts” help you run your shop?
Have you ever found yourself doing one thing, just to have it undone by someone following you up? Scenarios like these are all too common in the business world, and this is where effective business coaching can take you to the next level.
Action Flow Charts can help you design a system of processes that ensure everyone is doing the next best task in the process. You have a customer, a service advisor, a technician, and an interconnected web of communication tangled in between. The opportunities for mistakes are big, especially without effective “Action Flow Charts.” You know that “something” is wrong, but you can’t quite figure out what it is! Sometimes you need someone with fresh eyes to come in and help you see the problems in front of you.
Through YOUR Power of Consistency
You are the only one that can hold yourself responsible at the end of the day. The power of consistency comes down to staying on top of the tiny tasks, day after day because you know they all stack to bring you closer to your greater goal. We are better leaders when our team knows that they can rely on us to be consistent. In return, we want the same thing from them, so show them how to do it and lead by example.
Read about the McCaskey Brothers and how they really could have benefitted from effective “Action Flow Charts.”
Click to find out MORE.
Focus On Relationships
Take February to work on the relationships that mean the most to you. Your family, your loved ones, and the employees you foster in your business. The happier we are, the more we love; and the more we share our love, the better we are as people and business leaders. When you nourish your soul, your business will follow.
Exhausted From Emotional Withdrawals? We Can Help!
You Net Results’ team, tools, and processes are here in order to help you reach your next revenue goal! Struggling with emotional withdrawals and not even sure how to make a deposit? Our business coaching can help you build the structure to inspire your staff. Let’s maximize this daily operations opportunity!
Contact us today for a complimentary consultation. Brian Gillis will walk you through the process and help you get started, so you can make 2022 the best year of your business career.
In this clip from our Clear Counter Communications Series, Brian shares some sales icebreakers. What is the best part? Your auto repair shop Service Writer can use them to increase sales today! Service Advisors can make more sales when they employ these conversational icebreakers.
Sales Icebreakers Your Staff Need To Know!
Brian opens up the clip by sharing a sample Vehicle Forecast form from our documents library. This valuable phone script contains some great sales icebreakers that will start the conversation. Getting to know the customer and their vehicle is not as daunting as it may seem at first. See the ice breaker examples below and put them into practice.
Sample List of Sales Icebreakers
- How long have you owned your car or truck?
- Did you purchase your vehicle brand new or used?
- How long do you plan on keeping the vehicle?
- Do you have a particular mileage goal?
- Is regular vehicle maintenance important to you?
- Conversely, do you only get repairs done when absolutely necessary?
- Any additional thoughts you’d like to share?
These sales icebreakers make great conduits to earning the customer’s trust. For instance, they may answer Question #3, “until the wheels fall off”, “200,000 miles”, or “six more months until the lease is up”. This is a big help in letting the Service Advisor know how to care for that customer’s vehicle needs. Put these answers in your notes, and then update them anytime the client comes in for service. Then watch their trust grow as they become regular, valued customers.
Learn More – Get Your FREE Strategy Session
Does your auto repair shop lack direction? Perhaps your business plan has stalled out, so you need an experienced automotive industry coach to help you. Then why not schedule a FREE business strategy session with Brian? You’ve got nothing to lose, so sign up today!
SOP Formation and Review
WOIT Discussion and Notes Formation and Review
Taken from page 116 of Monty Moran’s book Love is Free, Guac is Extra – The 12 things Monty learned (You may enhance or modify any of the 12):
- Select the first 3 to implement
- Select the second 3 to implement
- Select the third 3 to implement
- Select the fourth 3 to implement
- Make sure each of the previous are being executed before starting the next set of 3
- Include all of your staff in this process
- Don’t get in a hurry it never seems to pay off
- Read each item together and get buy in before proceeding to the next one
Our 12 Tactics
- Be quick (page 216)
- Reveal your (page 218)
- Make HR (page 220)
- Watch how (page 220)
- Teach that all (page 221)
- Bond through (page 222)
- Follow up (page 225)
- Be there for (page 226)
- Connect deeply (page 227)
- Understand the power (page 228)
- Embrace fear (page 232)
- Keep it simple (page 234)
