SOP Formation and Review
WOIT Discussion and Notes Formation and Review
0407-7-SOP-Credit Card Fees Profit Eater
Mike Meer, Shop Owner of Supreme Auto Care, shares what he has discovered
about Credit Card Fees.
SOP Formation and Review
WOIT Discussion and Notes Formation and Review
“Communication” – Monty Moran Chapter 14 #118-6
- To create systems and processes
- To execute and ensure great Communications is being executed by all staff members
- Don’t try to be liked – Do what is right!
Downloads
- Page 1 – Sharing Time
- Page 2 – Four Reasons and Eight Rules
- Page 3 – The Tie Down – Capturing the Car
- Page 4 – Incoming Call Anytime Script
- Page 5 – Incoming Call Quick Close Script
- Page 6 – Incoming Call Oil Change Script
- Page 7 – Presenting Power – Word Analogies
- Page 8 – Statement
- Page 9 – Voice and Gesture Enhancements
- Page 10 – Exploring ECM
- Page 11 – Full System Isolate Script
- Page 12 – Additional Concerns Presentation Script page 1
- Page 13 – Additional Concerns Presentation Script page 2
- Page 14 – Final Thoughts
Downloads
Clip from a recent Anchor Financial discussion regarding Fuel Maximizer Service.
SOP Formation and Review
WOIT Discussion and Notes Formation and Review
- Hiring The Right People – SOP #118-8
- To create systems and processes to learn and execute, so we all can ensure we hire the right people / best fit people – so the customers win, staff members win, and the company wins. WIN_WIN_WIN with HTRP!
- YNR Library Resources found listed in SOP 118-8
- PDF of Monty’s book pages are in Dropbox
