People Process

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SOP Formation and Review

WOIT Discussion and Notes Formation and Review

Today’s Agenda Topic

Creating an Onboarding Process for New Hires (SOP-617)

To create a comprehensive onboarding process for new hires, so they will feel part of our team, while retention and productivity improves. There is nothing like knowing all the ins and outs of the new position.

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Financial Process

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SOP Formation and Review

WOIT Discussion and Notes Formation and Review

  1. “We need your help!” survey – so you can create Your Best Results.
  2. Comparing Jan 2021 – March 2021 to Jan 2022 – March 2022 Discussion
  3. ScoreCard Review with brian

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SOP Formation and Review

WOIT Discussion and Notes Formation and Review

What would you do?

Agenda Topic and Question:

Which marketing dollars creates the best ROI on the investment? Magazines, Direct Mail, Social Media, Texting, Lost clients, etc.

Agenda: SOP #0122

  • Open discussion about what is going on
  • Bring your questions and scenarios
  • Ask them to the attendees
  • Say this when it is your turn…
  • What would you do if…?

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Daily Operations Process

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SOP Formation and Review

WOIT Discussion and Notes Formation and Review

SOP: Presenting The Repair #0538

“Presenting the Repair” Review

  • Grow your confidence
  • Control the conversation
  • Voice and Gesture Enhancements
  • PARP
  • Stop Selling From Your Own Wallet
  • Full System Isolate
  • Additional Concerns

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Daily Operations Process

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SOP Formation and Review

WOIT Discussion and Notes Formation and Review

  Answering Incoming Calls is your Lifeblood… Review

  • Grow your car count
  • By capturing the car
  • Phone skills revisited
  • SOP Answering Incoming Phone Calls #0518

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