Wouldn’t it be great if Your Management was a process? Wouldn’t it be great if it were that simple? It is. you can do this. It’s proven to work.
Gary Gunn quizzes YNR Members on how they define auto repair leadership. Repair Shop Owners need to learn key skills in order to be effective leaders in their automotive businesses.
Auto Repair Leadership DefinedGary opens by asking the group how they define auto repair leadership. Each of our YNR members contribute valuable takes in this clip.
Joe says a true leader knows the direction that automotive business is going. Pam adds that that leaders set the tone and pace of the business. The owner leads by making sure everyone focuses on the main goals and the team doesn’t go off on tangents. Brian Gillis has mentioned before that every auto shop has a “speed up / slow down” rhythm. The owner must ensure that everyone keeps that pace.
Fred reminds us that leaders must set month to month goals for staff. Owners lead by creating processes. They also have to continually seek ways to improve those processes.
Jerry adds that auto repair leadership means defining a repair shop’s vision. Then it is up to the owner to lead by example.
All of these definitions included aspects of leadership. However, Gary has more to add. Since he is a certified eMyth coach, Gary Gunn has learned leadership methods inside and out from Michael Gerber. John Maxwell also has great leadership training resources, which dig much deeper. Remember, core tenets of the job may never change. However, changing times could mean new problems to solve.
Does your independent auto repair shop lack direction? Perhaps your business plan has stalled out. So you need an experienced automotive industry coach to help you. Then why not schedule a FREE business strategy session with Brian Gillis? You’ve got nothing to lose, so sign up today!
By Paradee
As an auto repair shop owner, you know a streamlined, efficient process is the best way to succeed. Standard operating procedures (SOPs) are key to meeting this goal. SOPs help standardize processes, reduce overhead, and improve service. All the while, you establish a more positive, predictable outcome for customers. Let’s look at why SOPs are so important in auto repair shops.
Each auto repair SOP reduces costs and overhead. You will streamline your processes, thus saving time and money. SOPs also make it easier to train new employees, since they won’t have to learn everything from scratch. Staff just need to follow the established protocols. This can also help reduce mistakes as everyone follows the same process each time.
Using SOPs in your auto repair shop helps you provide better customer service. Having known protocols makes sure that all repairs are done efficiently. When customers know their cars are being fixed by a pro, it eases their minds. Also, if a repair job goes wrong, clear SOPs help resolve issues quickly.
Finally, SOPs establish predictability. SOPs clear up expectations for both employees and customers. This creates a sense of order and consistency. Thus, everyone feels more at ease.
Using SOPs critically reduces costs and overhead. This provides better service and predictability for both employees and customers alike!
These systems are a must in today’s market! Clear, concise rules make training new employees much easier. All the while, you still provide excellent customer service. In order to stay ahead, invest in comprehensive SOPs for your business!
Contact You Net Results today. We’ll guide you in building critical SOPs! Book a free call. Brian Gillis and team will help build your foundation. Plug into a vast network of auto repair shops who work together to strengthen the industry! Let’s make February the best month of your business life!
Wouldn’t it be great if Your Leadership was a process? Wouldn’t it be great if it were that simple?
It is. You can do this. It’s proven to work.
Page 1 – Sharing Time
Page 2 – Lotus Code
Page 3 – Voice and Gesture Enhancements
Page 4 – Presenting Power – Word Analogies
Page 5 – Statement
Page 6 – ECM Exercise
Page 7 – Full System Isolate Script
Page 8 – Broke Car Scenario
Page 9 – Preventive Maintenance Inspection Sheet
Page 10 – Additional Concerns Presentation Script page 1
Page 11 – Additional Concerns Presentation Script page 2
