Sports – Gears and Teeth Discussion
- Three gears review
- What teeth are on each gear?
- 30,000 foot level to select your three gears
- PARP is 80% of what needs to happen during the Daily Ops
1. P&L knowledge
2. TCODB
3. Budget writing
4. Snapshot
5. Technician Productivity
6. Billed hours vs. last year
7. Gross profit
8. Setting yourself apart with benefits in effort to justify higher than average prices with First Class Service…
One of the many reasons that a customer may enter your shop is to ensure that their family vehicle is prepared for an upcoming road trip. Before heading out on vacation, it’s reassuring to know that your trusted independent repair shop has fully inspected your ride. After all, none of us want to end up on the side of the road, at the mercy of a potentially untrustworthy repair shop far from home. That is where this Action Flow Chart comes in. Having a thorough, customizable inspection form on hand for these customers is a life saver!
Your service writers and the trip inspection form could’ve helped him avoid this situation.
Inspection Form for Upcoming Trips
Brian starts the clip by introducing the inspection form to the group. He points out the spots in the document that can be personalized, then mentions that some shop owners prefer to color code the sections. One such owner chose to color code the tasks to indicate whether they were a front of house job, a back of house job, or both.
Brian runs through the list of under the hood, interior, and exterior items to check. We could easily forget many of these items without using the inspection form. For example, do your mechanics always check the spare tire? What about the trailer hitch wiring? If the customer will be pulling a trailer or camper, this is a must.
Technicians should perform a test drive for certain aspects. Specifically, when driving the vehicle, they should make sure the speedometer and the cruise control are working correctly.
After completing all 22 inspection points and taking any necessary actions, don’t forget to wipe off any potential handprints and return the vehicle clean.
Ready For The Next Step? Book Your FREE Strategy Session!
Your auto repair shop lacks direction. Maybe your business plan has stalled out, and you aren’t meeting your goals. You need an experienced automotive industry coach to help you. Then why not schedule a FREE business strategy session with You Net Results guide Brian Gillis? You’ve got nothing to lose, so sign up today!
Finding the best drivers “gears” for General Manager
- Focus on workflow
- Communications skills
- Numbers knowledge
- Awareness Factor
- Aggressive vs passive
- Hands off method
- Helicopter view
- Planning and organization skills
What are your three gears in the triangle to move forward with management in your company?
- Organization / Methods
- SOP developed and refined
- Follow up / measure
- Provide direction, information, and solutions
- Standards in place
- Game planning daily
- Workflow method
- System for productivity and time management
