Murray Voth outlines instructions for our BRAT Financial App.
Today’s discussion focuses on hiring and recruiting.
- Top characteristics seek in advisors and technicians
- Top characteristics we want to avoid in advisors and technicians
Daily Operations defined
- How to eliminate the “don’t know”
- The art of following up.
- Exploring BRAT
- Quarterly Scorecard
- Year End Scorecard
General Managers and Focus on Customer Satisfaction
- What customers satisfaction criteria do you have?
- Is your staff empowered to resolve complaints?
