In today’s WOIT, we discuss documenting processes, procedures, and standards. Are all of your General Manager’s tasks clearly defined?
This week’s WOIT:
Let’s discuss managing workflow. What processes need to be managed at the front counter?
Words whisper and actions scream: A revisit of our interview with former Chipotle executive Monty Moran.
How do you keep your people engaged and focused?
Why Role Play? Does it really help in memorizing phone scripts? Let’s dive deeper and learn how these exercises can help our service advisors stay on top of their game!
