This week, we begin our our deep dive, exploring the book
Self Leadership: The One Minute Manager.
Leadership starts with Self Leadership. 
Today’s WOIT Topic: Building confidence for the front counter staff through information and education.
In today’s WOIT, we discuss documenting processes, procedures, and standards. Are all of your General Manager’s tasks clearly defined?
This week’s WOIT:
Let’s discuss managing workflow. What processes need to be managed at the front counter?
